---
title: N+1 redundancy
description: N+1 redundancy in contact center holds that under a condition of zero available agents or under-capacity operation, a call can remain in the queue and wait for another channel to become available as long there is one available channel. If all channels are busy, then N + 1 redundancy allows the call to remain in the queue until another channel is freed up by another caller.
---

[Best Contact Center Acronym List](https://blog.revation.com/best-contact-center-acronym-list)

# [N+1 redundancy](https://blog.revation.com/best-contact-center-acronym-list/n1-redundancy)

 Written by [Revation Systems](https://blog.revation.com/best-contact-center-acronym-list/author/revation-systems) | Nov 15, 2020 2:42:02 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

N+1 redundancy in contact center holds that under a condition of zero available agents or under-capacity operation, a call can remain in the queue and wait for another channel to become available as long there is one available channel. If all channels are busy, then N + 1 redundancy allows the call to remain in the queue until another channel is freed up by another caller.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/best-contact-center-acronym-list/n1-redundancy)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Revation Systems"
  },
  "dateModified" : "2020-12-25T15:00:04.090Z",
  "datePublished" : "2020-11-15T02:42:02Z",
  "headline" : "N+1 redundancy",
  "image" : {
    "@type" : "ImageObject",
    "height" : 60,
    "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
    "width" : 60
  },
  "mainEntityOfPage" : "https://blog.revation.com/best-contact-center-acronym-list/n1-redundancy",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60,
      "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
      "width" : 60
    },
    "name" : "Best Contact Center Acronym List"
  }
}
```