--- title: Best Contact Center Acronym List --- - [COVID-19](https://revation.com/covid-19/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [DEMO](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [CONTACT](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Reverse_White.png?width=287&height=77&name=RevationLogo_Reverse_White.png "Revation Systems")](https://revation.com/) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Black.png?width=287&height=77&name=RevationLogo_Black.png "Revation Systems")](https://revation.com/) - 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[REVA AI Healthcare](https://revation.com/reva/reva-ai/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Reva AI Banking](https://revation.com/reva/reva-ai-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [RESOURCES](https://info.revation.com/resource-center) - [All Resources](https://info.revation.com/resource-center) - [Case Studies](https://blog.revation.com/tag/case-studies?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Healthcare Scenarios](https://revation.com/customer-success/healthcare-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Financial Scenarios](https://revation.com/customer-success/financial-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Customer Success](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [EVENTS](https://revation.com/upcoming-events/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [NEWS](https://revation.com/news/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [BLOG](https://blog.revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) # Best Contact Center Acronym List ## [Abandon](https://blog.revation.com/best-contact-center-acronym-list/abandon) The abandonment of a contact center call is when a caller ends a call without reaching a contact center agent. ## [Automated Greetings](https://blog.revation.com/best-contact-center-acronym-list/automated-greetings) The objective of automated greetings is to facilitate the call flow by creating a welcome message that can be played via IVR (interactive voice \[...\] ## [Call Blending](https://blog.revation.com/best-contact-center-acronym-list/call-blending) Call blending in contact centers is where a single telephone number is utilized to route the incoming caller to different departments where they \[...\] ## [Chat messages](https://blog.revation.com/best-contact-center-acronym-list/chat-messages) The live chat messages show the live activity of a customer and his conversation with the customer service representatives. The platform provides \[...\] ## [Customer Effort Score (CES)](https://blog.revation.com/best-contact-center-acronym-list/customer-effort-score-ces) Definition: Customer Effort Score is a metric you can use to determine how customer-friendly your contact center is. ## [Economies Of Scale](https://blog.revation.com/best-contact-center-acronym-list/economies-of-scale) Economies of scale in a contact center simply refers to the reduction of costs that increases as a contact center grows in size. A call center is \[...\] ## [H.323](https://blog.revation.com/best-contact-center-acronym-list/h.323) H.323 is the single most successful enterprise IP-based communication protocol for interconnecting multi-vendor devices and applications. H.323 \[...\] ## [Interflow](https://blog.revation.com/best-contact-center-acronym-list/interflow) The concept of Interflow is similar to the one or Two way in a pipeline. The Interflow model has been developed to meet the requirements of \[...\] ## [Logged On](https://blog.revation.com/best-contact-center-acronym-list/logged-on) Logged On means that you are working at your computer, performing your job. It is used to eliminate any confusion or any typical misunderstandings \[...\] ## [N+1 redundancy](https://blog.revation.com/best-contact-center-acronym-list/n1-redundancy) N+1 redundancy in contact center holds that under a condition of zero available agents or under-capacity operation, a call can remain in the queue \[...\] [Load More Posts](https://blog.revation.com/best-contact-center-acronym-list/page/2) ### More from Revation Systems ### [Virtual Agents](https://blog.revation.com/best-contact-center-acronym-list/virtual-agents) ### [Interflow](https://blog.revation.com/best-contact-center-acronym-list/interflow) ### [Economies Of Scale](https://blog.revation.com/best-contact-center-acronym-list/economies-of-scale) ### [Customer Effort Score (CES)](https://blog.revation.com/best-contact-center-acronym-list/customer-effort-score-ces) ### [Zip Tone](https://blog.revation.com/best-contact-center-acronym-list/zip-tone) ### [TCP/IP (Transmission Control Protocol/Internet Protocol)](https://blog.revation.com/best-contact-center-acronym-list/tcp/ip-transmission-control-protocol/internet-protocol) ### [Service Level (SL)](https://blog.revation.com/best-contact-center-acronym-list/service-level-sl) ### [Queue Time](https://blog.revation.com/best-contact-center-acronym-list/queue-time) ### [Performance Incentive](https://blog.revation.com/best-contact-center-acronym-list/performance-incentive) ### [N+1 redundancy](https://blog.revation.com/best-contact-center-acronym-list/n1-redundancy) ### [Logged On](https://blog.revation.com/best-contact-center-acronym-list/logged-on) ### [H.323](https://blog.revation.com/best-contact-center-acronym-list/h.323) ### Subscribe for Updates --- ### Contact Sales - Phone: 1.952.392.1831 - Email: [sales@revation.com](mailto:sales@revation.com) ### Search [REQUEST A DEMO](https://revation.com/linklive-demo/) ### Recent Posts - [Abandon](https://blog.revation.com/best-contact-center-acronym-list/abandon) Nov 14, 2020 - [Automated Greetings](https://blog.revation.com/best-contact-center-acronym-list/automated-greetings) Nov 14, 2020 - [Call Blending](https://blog.revation.com/best-contact-center-acronym-list/call-blending) Nov 14, 2020 - [Chat messages](https://blog.revation.com/best-contact-center-acronym-list/chat-messages) Nov 14, 2020 - [Customer Effort Score (CES)](https://blog.revation.com/best-contact-center-acronym-list/customer-effort-score-ces) Nov 14, 2020 ### Posts by Topic - [Glossary (16)](https://blog.revation.com/best-contact-center-acronym-list/tag/glossary) - [Banking Call Center Glossary of Terms (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/banking-call-center-glossary-of-terms) - [Banking Digital Customer Service Glossary of Terms (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/banking-digital-customer-service-glossary-of-terms) - [Common Call Center Jargons And Acronyms List (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/common-call-center-jargons-and-acronyms-list) - [Credit Union Contact Center Terms (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/credit-union-contact-center-terms) - [Credit Union Contact Center Terms: Glossary (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/credit-union-contact-center-terms-glossary) - [Credit Union Unified Communications Terminology (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/credit-union-unified-communications-terminology) - [Finance Call Center Glossary of Terms (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/finance-call-center-glossary-of-terms) - [Finance Contact Center Must Know Terms (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/finance-contact-center-must-know-terms) - [Finance Customer Engagement Definitions (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/finance-customer-engagement-definitions) - [Finance Customer Engagement Must Know Terms (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/finance-customer-engagement-must-know-terms) - [Finance Unified Communications Glossary (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/finance-unified-communications-glossary) - [Finance Unified Communications Terminology (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/finance-unified-communications-terminology) - [Finance Unified Communications Terms: Glossary (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/finance-unified-communications-terms-glossary) - [Healthcare Call Center Glossary (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/healthcare-call-center-glossary) - [Healthcare Contact Center Terms & Glossary (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/healthcare-contact-center-terms-glossary) - [Healthcare Customer Engagement Terms (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/healthcare-customer-engagement-terms) - [Healthcare Unified Communications Acronyms (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/healthcare-unified-communications-acronyms) - [Healthcare Unified Communications Terms (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/healthcare-unified-communications-terms) - [Hospital Call Center Acronyms (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/hospital-call-center-acronyms) - [Hospital Call Center Glossary & Definitions (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/hospital-call-center-glossary-definitions) - [Hospital Call Center Terminology (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/hospital-call-center-terminology) - [Hospital Contact Center Terms & Definitions (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/hospital-contact-center-terms-definitions) - [Hospital Customer Engagement Terms: Glossary (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/hospital-customer-engagement-terms-glossary) - [Hospital Digital Customer Service Glossary (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/hospital-digital-customer-service-glossary) - [Hospital Digital Customer Service Must Know Terms (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/hospital-digital-customer-service-must-know-terms) - [Hospital Digital Customer Service Terms (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/hospital-digital-customer-service-terms) - [Hospital Unified Communications Must Know Terms (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/hospital-unified-communications-must-know-terms) - [IoT and UC becoming (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/iot-and-uc-becoming) - [Medical Call Center Must Know Terms (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/medical-call-center-must-know-terms) - [Medical Call Center Terminology (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/medical-call-center-terminology) - [Medical Contact Center Definitions (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/medical-contact-center-definitions) - [Medical Customer Engagement Terms & Glossary (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/medical-customer-engagement-terms-glossary) - [Medical Digital Customer Service Terms & Glossary (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/medical-digital-customer-service-terms-glossary) - [Medical Unified Communications Terms: Glossary (1)](https://blog.revation.com/best-contact-center-acronym-list/tag/medical-unified-communications-terms-glossary) see all ### Revation Systems Providing secure, compliant unified communications via our cloud platform. 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