Port
Contact center Port is the technology that allows contact centers to connect their various systems together, enabling them to deliver a seamless [...]
Real-Time Transport Protocol (RTP )
Real-Time Transport Protocol (RTP ) is a session protocol for transporting real time data, such as audio and video , in the form of Internet [...]
Silent Monitoring
What is Silent Monitoring? Silent monitoring is a new feature of most of today's call center software. It allows the caller and agent to [...]
Threshold
A threshold is a cross-channel measurement used in the contact center industry to see how many contacts are handled by a call center and/or [...]
Voice platform
Voice Platform - a cloud-based call recording and analysis system that allows businesses to significantly cut costs, seamlessly scale their [...]