Cold Transfer
Cold Transfer is a call center process where the agents take calls which are transferred to them from queue or busy agents. Cold Transfer process can be initiated by the user, usually by dialing an access number, or it may be automatically initiated when the user telephones a predetermined number ahead of a target service number.
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Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.