---
title: Law of Diminishing Returns
description: "In the contact center world, the law of diminishing returns refers to a situation where as you increase your contact center headcount, you see a decline in efficiency or effectiveness. This decline erodes profit margins, customer satisfaction, and call deflection rate: the percentage of calls that are not answered."
---

[Must Know Call Center Terminology Pdf List](https://blog.revation.com/must-know-call-center-terminology-pdf-list)

# [Law of Diminishing Returns](https://blog.revation.com/must-know-call-center-terminology-pdf-list/law-of-diminishing-returns)

 Written by [Revation Systems](https://blog.revation.com/must-know-call-center-terminology-pdf-list/author/revation-systems) | Nov 8, 2020 3:53:52 AM

<https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226>

In the contact center world, the law of diminishing returns refers to a situation where as you increase your contact center headcount, you see a decline in efficiency or effectiveness. This decline erodes profit margins, customer satisfaction, and call deflection rate: the percentage of calls that are not answered.

<https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd>

[View full post](https://blog.revation.com/must-know-call-center-terminology-pdf-list/law-of-diminishing-returns)

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