Law of Diminishing Returns
In the contact center world, the law of diminishing returns refers to a situation where as you increase your contact center headcount, you see a decline in efficiency or effectiveness. This decline erodes profit margins, customer satisfaction, and call deflection rate: the percentage of calls that are not answered.
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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
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Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.