---
title: Answer Supervision
description: What is Answer Supervision in a contact center? In simplest terms, it is supervision of agent activity to ensure the quality of the customer experience and to ensure adherence to service level agreements. For example, if a call center agent answers a customer's question about product features of a particular recording, an answer supervision system will monitor the session to ensure that adequate information about the question was provided to the caller.
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# Answer Supervision

 By [Revation Systems](https://blog.revation.com/must-know-call-center-terminology-pdf-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

What is Answer Supervision in a contact center? In simplest terms, it is supervision of agent activity to ensure the quality of the customer experience and to ensure adherence to service level agreements. For example, if a call center agent answers a customer's question about product features of a particular recording, an answer supervision system will monitor the session to ensure that adequate information about the question was provided to the caller.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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<https://blog.revation.com/must-know-call-center-terminology-pdf-list/law-of-diminishing-returns>

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