Must Know Call Center Terms And Verbiage List
Index Factor
Written by
Revation Systems
| Nov 8, 2020 2:25:12 AM
A numeric value assigned to every new contact by dial-in number, group, ACD queue, or other designation. Index factors are commonly used in IVR systems where they are converted to passcode data types (e.g. 1=S, 2=I, etc.)
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