Top Call Center Vocabulary List

Media gateway control protocol (MGCP)

Written by Revation Systems | Nov 10, 2020 3:28:11 AM


The media gateway control protocol (MGCP) is used to control aspects of a media gateway from the call agent. This includes controlling connections from/to the gateway, specifying the type of media in play, and monitoring associated channels for statistical purposes. A call agent running MGCP may also be called an MGCP-capable call agent (MCCA).