Predictive Hang-Up
Predictive hang-up is a contact center technology designed to address the tendency of callers who are ready to abandon a transaction before it is [...]
Remote Agent
A remote agent is someone who works for a call center on a computer, either from home or some other location. They are able to to any of the jobs [...]
Skilling
Skilling is the process of altering a phone system with an automated dialer such as a predictive dialer, auto dialer, or voice call distributor. [...]
Toll Free
Toll Free is a business phone number that connects the caller to a remote call center. A toll free number is usually combined with voice over [...]
Voiceprint
Voiceprint is an automated voice biometric security technology that is used by some corporations and government organizations in order to verify [...]