Predictive Dialer (PPD)
Predictive dialer (PPD) is a computer software application for predictive dialing, enabling call center agents to quickly and efficiently manage [...]
ReDial
ReDial re-connects you to people who called you, without you having to do it manually
SIP Trunking
An SIP trunk is an IP-based point-to-point link between a private branch exchange (PBX) and a Session Initiation Protocol (SIP) telephone system.
Time Series Approach
Time series analysis is a form of statistical analysis used in the social sciences, particularly in economics, intended to describe and explain [...]
Voice Response Unit
Voice Response Unit is a combination of hardware and software that provides telephone callers with information or prompts them to take the next [...]