Preview Dialer
Preview Dialer is a method of contact center redial which occurs when the agent's first attempt to connect to the customer fails.
Response Time
Response Time is the time span between a customer contact and a final response to that contact. A good Response Time varies depending on the [...]
Small computer system interface (SCSI)
The Small Computer System Interface (SCSI) architecture is a set of standards for physically connecting and transferring data between computers [...]
Touch Tone
What is touch tone? Touch tone is a telephone and computer software technology that allows users to issue voice commands in a specific series of [...]
VXML
VXML (Voice Extensible Markup Language) helps create applications for telemarketing by providing a platform to deliver application information [...]