Answer Rate
On the contact center market there is a broadly used indicator Answer rate, which reflects the percentage of calls answered directly by contact center employees and is calculated as the ratio of answered calls to incoming calls * 100. A high service quality level is achieved when the answer rate is high.
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Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.