---
title: Turnover
description: "Turnover, in business, is a measure of how many times a specified group of people is replaced by others during a specific time period. Turnover can be calculated for one employee or for an entire work force. This can also be referred to as \"churn\" or \"fluctuation\"."
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# Turnover

 By [Revation Systems](https://blog.revation.com/best-call-center-terms-and-definitions-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Turnover, in business, is a measure of how many times a specified group of people is replaced by others during a specific time period. Turnover can be calculated for one employee or for an entire work force. This can also be referred to as "churn" or "fluctuation".

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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