--- title: Best Contact Center Terms And Verbiage List --- - [COVID-19](https://revation.com/covid-19/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [DEMO](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [CONTACT](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Reverse_White.png?width=287&height=77&name=RevationLogo_Reverse_White.png "Revation Systems")](https://revation.com/) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Black.png?width=287&height=77&name=RevationLogo_Black.png "Revation Systems")](https://revation.com/) - 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It is also now \[...\] ## [Contact Center Quality Assurance](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/contact-center-quality-assurance) Contact center quality assurance is a process of managing and improving contact center customer service through direct, regular and independent \[...\] ## [Disaster Recovery (DR)](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/disaster-recovery-dr) Disaster recovery (DR) is a strategic and operational business process that ensures the continuity of the contact center services through various \[...\] ## [FoIP](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/foip) FoIP is a Contact Center technology which allows the Contact Center to route phone calls by using SIP. ## [Inbound](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/inbound) An inbound call center is a system designed to take calls from customers and inquiries from the public. There are two forms of inbound call \[...\] ## [LDQ (Longest Delay In Queue)](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/ldq-longest-delay-in-queue) LDQ (Longest Delay in Queue) is the time period which the caller has waited to be attended by a representative beyond the maximum permissible \[...\] ## [Mobile Voice](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/mobile-voice) Mobile Voice is a type of contact center system through a mobile device that sends information to and receives information from the call center. \[...\] ## [Outbound Dialing Campaign](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/outbound-dialing-campaign) Outbound Dialing Campaign – Outbound Dialing campaigns are an electronic marketing technique that may be used for brand promotion, lead generation \[...\] [Load More Posts](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/page/2) ### More from Revation Systems ### [Workforce Management System](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/workforce-management-system) ### [Two-factor authentication (2FA)](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/two-factor-authentication-2fa) ### [Public Switched Network (PSN)](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/public-switched-network-psn) ### [FoIP](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/foip) ### [Caller-Entered Digits](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/caller-entered-digits) ### [Answered Call](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/answered-call) ### [Speed Of Answer](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/speed-of-answer) ### [Schedule Horizon](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/schedule-horizon) ### [Outbound Dialing Campaign](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/outbound-dialing-campaign) ### [Mobile Voice](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/mobile-voice) ### [LDQ (Longest Delay In Queue)](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/ldq-longest-delay-in-queue) ### [Inbound](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/inbound) ### Subscribe for Updates --- ### Contact Sales - Phone: 1.952.392.1831 - Email: [sales@revation.com](mailto:sales@revation.com) ### Search [REQUEST A DEMO](https://revation.com/linklive-demo/) ### Recent Posts - [Answered Call](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/answered-call) Nov 7, 2020 - [Blended Agent](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/blended-agent) Nov 7, 2020 - [Caller-Entered Digits](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/caller-entered-digits) Nov 7, 2020 - [Contact Center Quality Assurance](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/contact-center-quality-assurance) Nov 7, 2020 - [Disaster Recovery (DR)](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/disaster-recovery-dr) Nov 7, 2020 ### Posts by Topic - [Glossary (15)](https://blog.revation.com/best-contact-center-terms-and-verbiage-list/tag/glossary) ### Revation Systems Providing secure, compliant unified communications via our cloud platform. 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