Quality Management Calibration
Quality Management Calibration is the deliberate and systematic process of measuring, analyzing, and monitoring the characteristics of a business process that has an effect on the quality of a service. In contact centers, it has a specific definition: it is the measurement and analysis of agent skill level and team performance.
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Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.