Workload
Workload is a direct result of the volume of calls which flow through a call center. It is usually measured in CPM (calls per minute) and LPM (lines per minute). The main factors that affect workload are: volume of incoming calls, service level agreements and the level of service provided to customers during a call.
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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
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Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.