Dynamic Network Routing (DNR)
Dynamic Network Routing (DNR) is a Call Center technology that analyzes and optimizes how operators are routed on a network based on most efficient agent and equipment pairing. DNR ensures the greatest efficiency of all systems involved in the routing process. Dynamic Network Routing has been shown to increase call center productivity by over 21%
About the Author: Revation Systems
We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
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Revation Systems
Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.