Private Branch Exchange (PBX)
Private Branch Exchange (PBX) is actually a type of telephone system that has got all the features of a larger, more complex system. Through [...]
Retrial
Retrial, also known as re-trials is a term used to describe the process of asking participants for feedback after you have delivered an experience [...]
SMS
Short Message Service (SMS) is a text messaging service component of phone, web, or mobile communication systems.
Traffic Engineering
Traffic Engineering is the tool to balance and shape traffic flows within a communication network so that the communication services are stable [...]
Warm Transfer
Warm transfer is when you receive a call and when you answer, it means the customer is ready to speak to you.