---
title: Customer Journey Mapping
description: Customer Journey Mapping is the process of collecting customer journey outcomes and their associated characteristics. It enables contact centers to identify where they are highly successful in a particular type of outcome and determine what types of touch points may be responsible for achieving those results, in addition to identifying which outcomes matter most to specific customer segments based on their individual journey characteristics.
---

- [COVID-19](https://revation.com/covid-19/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [DEMO](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [CONTACT](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)

[![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Reverse_White.png?width=287&height=77&name=RevationLogo_Reverse_White.png "Revation Systems")](https://revation.com/)

[![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Black.png?width=287&height=77&name=RevationLogo_Black.png "Revation Systems")](https://revation.com/)

- [WHY REVATION](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LINKLIVE](https://revation.com/linklive9/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [LinkLive Chat](https://revation.com/linklive9/linklive-chat/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Measuring, Monitoring & Planning (MMP)](https://revation.com/linklive9/measuring-monitoring-planning/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Campaign Manager](https://revation.com/linklive9/campaign-manager/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Knowledge Base](https://revation.com/linklive9/knowledge-base/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Mobile Worker](https://revation.com/linklive9/mobile-worker/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [HEALTHCARE](https://revation.com/linklive-healthcare/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [BANKING](https://revation.com/linklive-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Messaging Bundle](https://revation.com/linklive-banking/messaging-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Engagement Bundle](https://revation.com/linklive-banking/engagement-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Advanced Bundle](https://revation.com/linklive-banking/engagement-advanced-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [REVA](https://revation.com/reva/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [REVA AI Healthcare](https://revation.com/reva/reva-ai/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Reva AI Banking](https://revation.com/reva/reva-ai-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [RESOURCES](https://info.revation.com/resource-center) 
    - [All Resources](https://info.revation.com/resource-center)
    - [Case Studies](https://blog.revation.com/tag/case-studies?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Healthcare Scenarios](https://revation.com/customer-success/healthcare-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Financial Scenarios](https://revation.com/customer-success/financial-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Customer Success](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [EVENTS](https://revation.com/upcoming-events/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [NEWS](https://revation.com/news/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [BLOG](https://blog.revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)

# Customer Journey Mapping

 By [Revation Systems](https://blog.revation.com/top-contact-center-abbreviations-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Customer Journey Mapping is the process of collecting customer journey outcomes and their associated characteristics. It enables contact centers to identify where they are highly successful in a particular type of outcome and determine what types of touch points may be responsible for achieving those results, in addition to identifying which outcomes matter most to specific customer segments based on their individual journey characteristics.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

---

### Share This Story, Choose Your Platform!

[Facebook](http://www.facebook.com/share.php?u=https://blog.revation.com/top-contact-center-abbreviations-list/customer-journey-mapping) [Twitter](https://twitter.com/intent/tweet?url=https://blog.revation.com/top-contact-center-abbreviations-list/customer-journey-mapping&text=Customer%20Journey%20Mapping) [LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.revation.com/top-contact-center-abbreviations-list/customer-journey-mapping) [Reddit](https://www.reddit.com/login?dest=https://blog.revation.com/top-contact-center-abbreviations-list/customer-journey-mapping) [Tumblr](https://www.tumblr.com/widgets/share/tool/preview?shareSource=legacy&canonicalUrl=&url=https://blog.revation.com/top-contact-center-abbreviations-list/customer-journey-mapping) [Pinterest](http://pinterest.com/pin/create/button/?url=https://blog.revation.com/top-contact-center-abbreviations-list/customer-journey-mapping&media=) [Vk](https://oauth.vk.com/authorize?client_id=-1&redirect_uri=https://blog.revation.com/top-contact-center-abbreviations-list/customer-journey-mapping) [Email](mailto:?subject=mailto:?Subject=Customer%20Journey%20Mapping&Body=https://blog.revation.com/top-contact-center-abbreviations-list/customer-journey-mapping)

### About the Author: [Revation Systems](https://blog.revation.com/top-contact-center-abbreviations-list/author/revation-systems)

![Revation Systems](https://blog.revation.com/hubfs/favicon_520x2.png)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/top-contact-center-abbreviations-list/real-time-management>

### [Real-Time Management](https://blog.revation.com/top-contact-center-abbreviations-list/real-time-management)

<https://blog.revation.com/top-contact-center-abbreviations-list/shrinkage>

### [Shrinkage](https://blog.revation.com/top-contact-center-abbreviations-list/shrinkage)

<https://blog.revation.com/top-contact-center-abbreviations-list/enterprise-relationship-management-erm>

### [Enterprise Relationship Management (ERM)](https://blog.revation.com/top-contact-center-abbreviations-list/enterprise-relationship-management-erm)

<https://blog.revation.com/top-contact-center-abbreviations-list/auxiliary-work-state>

### [Auxiliary Work State](https://blog.revation.com/top-contact-center-abbreviations-list/auxiliary-work-state)

<https://blog.revation.com/top-contact-center-abbreviations-list/historical-reports>

### [Historical Reports](https://blog.revation.com/top-contact-center-abbreviations-list/historical-reports)

<https://blog.revation.com/top-contact-center-abbreviations-list/telephony-services-application-programming-interface-tsapi>

### [Telephony Services Application Programming Interface (TSAPI)](https://blog.revation.com/top-contact-center-abbreviations-list/telephony-services-application-programming-interface-tsapi)

<https://blog.revation.com/top-contact-center-abbreviations-list/intraflow>

### [Intraflow](https://blog.revation.com/top-contact-center-abbreviations-list/intraflow)

<https://blog.revation.com/top-contact-center-abbreviations-list/non-acd-in-calls>

### [Non-ACD in Calls](https://blog.revation.com/top-contact-center-abbreviations-list/non-acd-in-calls)

<https://blog.revation.com/top-contact-center-abbreviations-list/pooling-principle>

### [Pooling Principle](https://blog.revation.com/top-contact-center-abbreviations-list/pooling-principle)

<https://blog.revation.com/top-contact-center-abbreviations-list/look-ahead-routing>

### [Look-Ahead Routing](https://blog.revation.com/top-contact-center-abbreviations-list/look-ahead-routing)

<https://blog.revation.com/top-contact-center-abbreviations-list/voice-over-long-term-evolution-volte>

### [Voice Over Long-Term Evolution (VoLTE)](https://blog.revation.com/top-contact-center-abbreviations-list/voice-over-long-term-evolution-volte)

<https://blog.revation.com/top-contact-center-abbreviations-list/acs-automatic-call-sequencer>

### [ACS (Automatic Call Sequencer)](https://blog.revation.com/top-contact-center-abbreviations-list/acs-automatic-call-sequencer)

### Subscribe for Updates

---

### Contact Sales

- Phone: 1.952.392.1831
- Email: [sales@revation.com](mailto:sales@revation.com)

### Search

[REQUEST A DEMO](https://revation.com/linklive-demo/)

### Recent Posts

- [ACS (Automatic Call Sequencer)](https://blog.revation.com/top-contact-center-abbreviations-list/acs-automatic-call-sequencer?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Auxiliary Work State](https://blog.revation.com/top-contact-center-abbreviations-list/auxiliary-work-state?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Call Data](https://blog.revation.com/top-contact-center-abbreviations-list/call-data?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Cloud Contact Center](https://blog.revation.com/top-contact-center-abbreviations-list/cloud-contact-center?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Customer Journey Mapping](https://blog.revation.com/top-contact-center-abbreviations-list/customer-journey-mapping?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Enterprise Relationship Management (ERM)](https://blog.revation.com/top-contact-center-abbreviations-list/enterprise-relationship-management-erm?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Historical Reports](https://blog.revation.com/top-contact-center-abbreviations-list/historical-reports?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)

### Posts by Topic

- [Glossary (15)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/glossary)
- [Banking Call Center Must Know Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/banking-call-center-must-know-terms)
- [Banking Contact Center Glossary of Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/banking-contact-center-glossary-of-terms)
- [Banking Contact Center Terms & Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/banking-contact-center-terms-definitions)
- [Banking Digital Customer Service Terminology (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/banking-digital-customer-service-terminology)
- [Banking Unified Communications Glossary of Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/banking-unified-communications-glossary-of-terms)
- [Credit Union Call Center Acronyms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/credit-union-call-center-acronyms)
- [Credit Union Call Center Must Know Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/credit-union-call-center-must-know-terms)
- [Credit Union Contact Center Acronyms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/credit-union-contact-center-acronyms)
- [Credit Union Contact Center Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/credit-union-contact-center-definitions)
- [Credit Union Contact Center Terminology (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/credit-union-contact-center-terminology)
- [Credit Union Contact Center Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/credit-union-contact-center-terms)
- [Credit Union Customer Engagement Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/credit-union-customer-engagement-glossary)
- [Credit Union Digital Customer Service Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/credit-union-digital-customer-service-terms)
- [Credit Union Unified Communications Terminology (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/credit-union-unified-communications-terminology)
- [Finance Call Center Glossary & Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-call-center-glossary-definitions)
- [Finance Call Center Glossary of Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-call-center-glossary-of-terms)
- [Finance Contact Center Must Know Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-contact-center-must-know-terms)
- [Finance Contact Center Terms: Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-contact-center-terms-glossary)
- [Finance Customer Engagement Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-customer-engagement-terms)
- [Finance Digital Customer Service Glossary of Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-digital-customer-service-glossary-of-terms)
- [Finance Unified Communications Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-unified-communications-glossary)
- [Finance Unified Communications Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/finance-unified-communications-terms)
- [Healthcare Call Center Terms & Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/healthcare-call-center-terms-definitions)
- [Healthcare Call Center Terms & Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/healthcare-call-center-terms-glossary)
- [Healthcare Contact Center Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/healthcare-contact-center-definitions)
- [Healthcare Contact Center Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/healthcare-contact-center-terms)
- [Hospital Call Center Terms & Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-call-center-terms-definitions)
- [Hospital Customer Engagement Must Know Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-customer-engagement-must-know-terms)
- [Hospital Customer Engagement Terminology (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-customer-engagement-terminology)
- [Hospital Customer Engagement Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-customer-engagement-terms)
- [Hospital Customer Engagement Terms: Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-customer-engagement-terms-glossary)
- [Hospital Digital Customer Service Must Know Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-digital-customer-service-must-know-terms)
- [Hospital Unified Communications Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-unified-communications-definitions)
- [Hospital Unified Communications Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-unified-communications-glossary)
- [Hospital Unified Communications Must Know Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-unified-communications-must-know-terms)
- [Hospital Unified Communications Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-unified-communications-terms)
- [Hospital Unified Communications Terms: Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/hospital-unified-communications-terms-glossary)
- [Medical Call Center Terminology (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-call-center-terminology)
- [Medical Contact Center Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-contact-center-glossary)
- [Medical Contact Center Terminology (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-contact-center-terminology)
- [Medical Contact Center Terms & Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-contact-center-terms-definitions)
- [Medical Contact Center Terms: Glossary (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-contact-center-terms-glossary)
- [Medical Customer Engagement Acronyms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-customer-engagement-acronyms)
- [Medical Customer Engagement Glossary of Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-customer-engagement-glossary-of-terms)
- [Medical Digital Customer Service Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-digital-customer-service-definitions)
- [Medical Unified Communications Glossary of Terms (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-unified-communications-glossary-of-terms)
- [Medical Unified Communications Terms & Definitions (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/medical-unified-communications-terms-definitions)
- [Top Call Center Glossary List (1)](https://blog.revation.com/top-contact-center-abbreviations-list/tag/top-call-center-glossary-list)

see all

### Revation Systems

 Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.

---

- [Revation Home](https://revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Why Revation?](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LinkLive](https://revation.com/linklive9/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [LinkLive Chat](https://revation.com/linklive9/linklive-chat/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Measuring, Monitoring & Planning (MMP)](https://revation.com/linklive9/measuring-monitoring-planning/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Campaign Manager](https://revation.com/linklive9/campaign-manager/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Knowledge Base](https://revation.com/linklive9/knowledge-base/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Mobile Worker](https://revation.com/linklive9/mobile-worker/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LinkLive Healthcare](https://revation.com/linklive-healthcare/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Request a Demo](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [LinkLive Banking](https://revation.com/linklive-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Messaging Bundle](https://revation.com/linklive-banking/messaging-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Engagement Bundle](https://revation.com/linklive-banking/engagement-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Advanced Bundle](https://revation.com/linklive-banking/engagement-advanced-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Compare Bundles](https://revation.com/linklive-banking/bundle-comparison/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Request a Demo](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Reva AI](https://revation.com/reva/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Healthcare](https://revation.com/reva/reva-ai/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Banking](https://revation.com/reva/reva-ai-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Customer Success](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Case Studies](https://revation.com/customer-success/case-studies/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Healthcare](https://revation.com/customer-success/case-studies/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Financial Services](https://revation.com/customer-success/case-studies/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Scenarios](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Healthcare](https://revation.com/customer-success/healthcare-scenarios/)
    - [Financial](https://revation.com/customer-success/financial-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Blog](https://blog.revation.com?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) 
    - [Healthcare](https://blog.revation.com/tag/healthcare?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Financial Services](https://blog.revation.com/tag/financial-services?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Digital Transformation](https://blog.revation.com/tag/digital-transformation?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Security](https://blog.revation.com/tag/security?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Customer Experience](https://blog.revation.com/tag/customer-experience?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Unified Communications](https://blog.revation.com/tag/unified-communications?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [In the News](https://revation.com/news/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
- [Connect with Revation](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)  
    - [Subscribe to Updates](https://share.hsforms.com/1jtkfIuTuTY6KnmPS9w4LSg4pf3n)
    - [Request a Demo](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links)
    - [Live Chat](https://sec3.revation.com/widget/?rev-pop-out=true&rev-brand=revation&rev-auth-mode=anonymous&rev-group=revation&rev-dst-pid=support@secure.revation.com&rev-voice=true&rev-video=sendrecv&rev-video-mix=unidirectional&rev-rds=true&rev-conference=false&rev-file-upload=false)
    - Sales ([Email](mailto:sales@revation.com))
    - Sales ([Phone](tel:952-392-1831))
- Social Media  
    - [LinkedIn](https://www.linkedin.com/company/revation-systems/)
    - [Twitter](https://twitter.com/intent/follow?screen_name=revation)
    - [YouTube](https://www.youtube.com/channel/UC0iy3rMeCFOwZgXGiHG-EQw?sub_confirmation=1)

We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

[OUR STORY](https://revation.com/revation-story/)

[Twitter](https://twitter.com/revation) [linkedin](https://www.linkedin.com/company/revation-systems/?viewAsMember=true)

### Minneapolis

- 225 S 6th Street, Suite 3900, Minneapolis, MN 55402
- 1.952.392.1834

### San Francisco

- 535 Mission Street – 14th Floor, San Francisco, CA 94105
- 1.952.392.1834

### Cloud Communications

- [LinkLive Healthcare](https://revation.com/linklive-healthcare/)
- [LinkLive Banking](https://revation.com/linklive-banking/)
- [Unified Communications](https://revation.com/revation-story/unified-communications/)

[VIEW OUR SOLUTIONS](https://revation.com/linklive9/)

### LET’S CONNECT

We’re available to connect and talk about your story. Contact us to talk now or schedule an appointment.

[CONTACT US](https://revation.com/contact-us/) [LINKLIVE DEMO](https://revation.com/linklive/linklive-demo/)

 © Copyright 2020   |   Revation Systems, Inc.   |   All Rights Reserved   |   [Privacy Policy](https://revation.com/privacy-policy)

```json
{
     "@context": "http://schema.org",
     "@type": "BlogPosting",
     "mainEntityOfPage":{
        "@type":"WebPage",
        "@id":"https://blog.revation.com/top-contact-center-abbreviations-list/customer-journey-mapping"
     },
     "headline": "Customer Journey Mapping",
     "image": {
          "@type": "ImageObject",
          "url": ""
     },
     "datePublished": "2020-11-14 02:29:06",
     "dateModified": "December 25, 2020, 3:00:13 PM",
     "author": {
         "@type": "Person",
         "name": "Revation Systems"
     },
     "publisher": {
         "@type": "Organization",
         "name": "LinkLive",
         "logo": {
             "@type": "ImageObject",
             "url": "https://7904435.fs1.hubspotusercontent-na1.net/hubfs/7904435/LinkLive_ForHubspotKit.png"
         }
     },
     "description": "Customer Journey Mapping is the process of collecting customer journey outcomes and their associated characteristics. It enables contact centers to identify where they are highly successful in a particular type of outcome and determine what types of touch points may be responsible for achieving those results, in addition to identifying which outcomes matter most to specific customer segments based on their individual journey characteristics.
"
 }
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "Article",
  "author" : {
    "@type" : "Person",
    "name" : "Revation Systems"
  },
  "dateModified" : "11/13/2020, 9:29:06 PM",
  "datePublished" : "11/13/2020, 9:29:06 PM",
  "description" : "Customer Journey Mapping",
  "headline" : "Customer Journey Mapping",
  "image" : "https://revation.com/wp-content/uploads/2020/07/RevationProductAnalysis_2a-800x800.png",
  "mainEntityOfPage" : {
    "@id" : "https://google.com/article",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : "60",
      "url" : "https://media-exp1.licdn.com/dms/image/C4E0BAQGeOBhbfe5EXA/company-logo_200_200/0?e=2159024400&v=beta&t=Y3IHFIp7qclQ_UhEZ8M7DHHHM-hdE5HoR235FApEVhc",
      "width" : "60"
    },
    "name" : "Revation Systems"
  },
  "url" : "https://blog.revation.com/top-contact-center-abbreviations-list/customer-journey-mapping"
}
```