Calibration
Calibration is used in Contact Centers to generate a consistency across all agents in the center. It involves the adjustment of the contact center agent’s performance and productivity tools like ‘call flow report,’ ‘call recording,’ and ‘work-order report’ to assess and understand their performance towards achieving goals and other business requirements.
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Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.