Multichannel
Multichannel contact center is defined as a fusion of all the channels that are accessible to customers. It is virtual and a physical channel thus it can be accessed via phone, online chat, social media and apps.
About the Author: Revation Systems
We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
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Revation Systems
Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.