--- title: Best Call Center Lingo List --- - [COVID-19](https://revation.com/covid-19/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [DEMO](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [CONTACT](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Reverse_White.png?width=287&height=77&name=RevationLogo_Reverse_White.png "Revation Systems")](https://revation.com/) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Black.png?width=287&height=77&name=RevationLogo_Black.png "Revation Systems")](https://revation.com/) - [WHY REVATION](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [LINKLIVE](https://revation.com/linklive9/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [LinkLive Chat](https://revation.com/linklive9/linklive-chat/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Measuring, Monitoring & Planning (MMP)](https://revation.com/linklive9/measuring-monitoring-planning/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Campaign Manager](https://revation.com/linklive9/campaign-manager/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Knowledge Base](https://revation.com/linklive9/knowledge-base/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Mobile Worker](https://revation.com/linklive9/mobile-worker/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [HEALTHCARE](https://revation.com/linklive-healthcare/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [BANKING](https://revation.com/linklive-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Messaging Bundle](https://revation.com/linklive-banking/messaging-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Engagement Bundle](https://revation.com/linklive-banking/engagement-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Advanced Bundle](https://revation.com/linklive-banking/engagement-advanced-bundle/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [REVA](https://revation.com/reva/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [REVA AI Healthcare](https://revation.com/reva/reva-ai/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Reva AI Banking](https://revation.com/reva/reva-ai-banking/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [RESOURCES](https://info.revation.com/resource-center) - [All Resources](https://info.revation.com/resource-center) - [Case Studies](https://blog.revation.com/tag/case-studies?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Healthcare Scenarios](https://revation.com/customer-success/healthcare-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Financial Scenarios](https://revation.com/customer-success/financial-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Customer Success](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [EVENTS](https://revation.com/upcoming-events/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [NEWS](https://revation.com/news/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [BLOG](https://blog.revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) # Best Call Center Lingo List ## [Advanced 800 Services](https://blog.revation.com/best-call-center-lingo-list/advanced-800-services) Advanced 800 Services is a multichannel contact center with capabilities to serve customers over the phone, including live agents and interactive \[...\] ## [Average After-Call Work Time (AWT)](https://blog.revation.com/best-call-center-lingo-list/average-after-call-work-time-awt) In contact center, average After-Call Work Time is the elapsed time between the end of a call and the agent's return to the queue. The AWT is \[...\] ## [Call Drivers](https://blog.revation.com/best-call-center-lingo-list/call-drivers) Call Drivers are outbound customer service representatives who initiate, operate and end the contact with a customer. ## [Cold Call](https://blog.revation.com/best-call-center-lingo-list/cold-call) A cold call is a contact center phone call placed by a customer service representative to an unknown customer. The call is generated via an \[...\] ## [Customer Loyalty](https://blog.revation.com/best-call-center-lingo-list/customer-loyalty) Customer Loyalty is a central concept in contact center management. Customer loyalty is defined as a commitment from an individual customer or \[...\] ## [Erlang](https://blog.revation.com/best-call-center-lingo-list/erlang) Erlang is the programming language made by Ericsson for use in telecommunication systems. The main reason to why Erlang is used in the \[...\] ## [Home Agent](https://blog.revation.com/best-call-center-lingo-list/home-agent) What is Home Agent? Home Agent (HA) is an agent who works from his or her home. He or she handles incoming calls and treats the customer as a walk \[...\] ## [IP-PBX](https://blog.revation.com/best-call-center-lingo-list/ip-pbx) IP-PBX is a revolutionary concept in unified communication allowing businesses to seamlessly combine the most popular voice and text functionality \[...\] ## [Macro Metric](https://blog.revation.com/best-call-center-lingo-list/macro-metric) The macro metric is a key performance indicator for contact centers that represents the ability of your service to deliver high-level customer \[...\] ## [Not Ready State](https://blog.revation.com/best-call-center-lingo-list/not-ready-state) In a contact center environment, the Not Ready state occurs immediately after an agent or customer interaction has concluded. The agent has \[...\] [Load More Posts](https://blog.revation.com/best-call-center-lingo-list/page/2) ### More from Revation Systems ### [Macro Metric](https://blog.revation.com/best-call-center-lingo-list/macro-metric) ### [Home Agent](https://blog.revation.com/best-call-center-lingo-list/home-agent) ### [Customer Loyalty](https://blog.revation.com/best-call-center-lingo-list/customer-loyalty) ### [Advanced 800 Services](https://blog.revation.com/best-call-center-lingo-list/advanced-800-services) ### [Voice Response Unit](https://blog.revation.com/best-call-center-lingo-list/voice-response-unit) ### [Time Series Approach](https://blog.revation.com/best-call-center-lingo-list/time-series-approach) ### [SIP Trunking](https://blog.revation.com/best-call-center-lingo-list/sip-trunking) ### [ReDial](https://blog.revation.com/best-call-center-lingo-list/redial) ### [Predictive Dialer (PPD)](https://blog.revation.com/best-call-center-lingo-list/predictive-dialer-ppd) ### [Not Ready State](https://blog.revation.com/best-call-center-lingo-list/not-ready-state) ### [IP-PBX](https://blog.revation.com/best-call-center-lingo-list/ip-pbx) ### [Erlang](https://blog.revation.com/best-call-center-lingo-list/erlang) ### Subscribe for Updates --- ### Contact Sales - Phone: 1.952.392.1831 - Email: [sales@revation.com](mailto:sales@revation.com) ### Search [REQUEST A DEMO](https://revation.com/linklive-demo/) ### Recent Posts - [Advanced 800 Services](https://blog.revation.com/best-call-center-lingo-list/advanced-800-services) Nov 12, 2020 - [Average After-Call Work Time (AWT)](https://blog.revation.com/best-call-center-lingo-list/average-after-call-work-time-awt) Nov 12, 2020 - [Call Drivers](https://blog.revation.com/best-call-center-lingo-list/call-drivers) Nov 12, 2020 - [Cold Call](https://blog.revation.com/best-call-center-lingo-list/cold-call) Nov 12, 2020 - [Customer Loyalty](https://blog.revation.com/best-call-center-lingo-list/customer-loyalty) Nov 12, 2020 ### Posts by Topic - [Glossary (14)](https://blog.revation.com/best-call-center-lingo-list/tag/glossary) - [Banking Call Center Terms & Glossary (1)](https://blog.revation.com/best-call-center-lingo-list/tag/banking-call-center-terms-glossary) - [Banking Customer Engagement Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/banking-customer-engagement-terms) - [Banking Digital Customer Service Acronyms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/banking-digital-customer-service-acronyms) - [Banking Unified Communications Acronyms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/banking-unified-communications-acronyms) - [Common Contact Center Terminology Pdf List (1)](https://blog.revation.com/best-call-center-lingo-list/tag/common-contact-center-terminology-pdf-list) - [Credit Union Call Center Glossary (1)](https://blog.revation.com/best-call-center-lingo-list/tag/credit-union-call-center-glossary) - [Credit Union Call Center Glossary of Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/credit-union-call-center-glossary-of-terms) - [Credit Union Call Center Must Know Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/credit-union-call-center-must-know-terms) - [Credit Union Customer Engagement Must Know Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/credit-union-customer-engagement-must-know-terms) - [Credit Union Unified Communications Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/credit-union-unified-communications-terms) - [Finance Call Center Terms & Definitions (1)](https://blog.revation.com/best-call-center-lingo-list/tag/finance-call-center-terms-definitions) - [Finance Contact Center Terms: Glossary (1)](https://blog.revation.com/best-call-center-lingo-list/tag/finance-contact-center-terms-glossary) - [Finance Customer Engagement Glossary of Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/finance-customer-engagement-glossary-of-terms) - [Finance Digital Customer Service Must Know Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/finance-digital-customer-service-must-know-terms) - [Finance Digital Customer Service Terms: Glossary (1)](https://blog.revation.com/best-call-center-lingo-list/tag/finance-digital-customer-service-terms-glossary) - [Finance Unified Communications Glossary of Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/finance-unified-communications-glossary-of-terms) - [Finance Unified Communications Terminology (1)](https://blog.revation.com/best-call-center-lingo-list/tag/finance-unified-communications-terminology) - [Healthcare Call Center Acronyms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/healthcare-call-center-acronyms) - [Healthcare Call Center Definitions (1)](https://blog.revation.com/best-call-center-lingo-list/tag/healthcare-call-center-definitions) - [Healthcare Call Center Glossary of Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/healthcare-call-center-glossary-of-terms) - [Healthcare Contact Center Glossary of Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/healthcare-contact-center-glossary-of-terms) - [Healthcare Contact Center Must Know Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/healthcare-contact-center-must-know-terms) - [Healthcare Customer Engagement Definitions (1)](https://blog.revation.com/best-call-center-lingo-list/tag/healthcare-customer-engagement-definitions) - [Healthcare Customer Engagement Terms: Glossary (1)](https://blog.revation.com/best-call-center-lingo-list/tag/healthcare-customer-engagement-terms-glossary) - [Hospital Contact Center Glossary of Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/hospital-contact-center-glossary-of-terms) - [Hospital Contact Center Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/hospital-contact-center-terms) - [Hospital Contact Center Terms & Definitions (1)](https://blog.revation.com/best-call-center-lingo-list/tag/hospital-contact-center-terms-definitions) - [Hospital Customer Engagement Definitions (1)](https://blog.revation.com/best-call-center-lingo-list/tag/hospital-customer-engagement-definitions) - [Hospital Customer Engagement Must Know Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/hospital-customer-engagement-must-know-terms) - [Hospital Customer Engagement Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/hospital-customer-engagement-terms) - [Hospital Customer Engagement Terms: Glossary (1)](https://blog.revation.com/best-call-center-lingo-list/tag/hospital-customer-engagement-terms-glossary) - [Hospital Unified Communications Glossary of Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/hospital-unified-communications-glossary-of-terms) - [Medical Customer Engagement Glossary (1)](https://blog.revation.com/best-call-center-lingo-list/tag/medical-customer-engagement-glossary) - [Medical Customer Engagement Must Know Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/medical-customer-engagement-must-know-terms) - [Medical Unified Communications Glossary of Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/medical-unified-communications-glossary-of-terms) - [Medical Unified Communications Must Know Terms (1)](https://blog.revation.com/best-call-center-lingo-list/tag/medical-unified-communications-must-know-terms) - [Must Know Call Center Acronyms List (1)](https://blog.revation.com/best-call-center-lingo-list/tag/must-know-call-center-acronyms-list) see all ### Revation Systems Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform. --- - [Revation Home](https://revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Why Revation?](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - 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