Proxy Server
Proxy server is a dedicated machine set up in the communication network between user's machines and other end points which requires an access [...]
Schedule Adherence
What is Schedule Adherence? Schedule adherence refers to the degree to which team members adhere to their work schedule within a call center [...]
Speech energy
Speech energy is the power of a person in expressing the feelings and emotions, by shouting and talking loudly with other peoples. Voice [...]
Turnover
Turnover, in business, is a measure of how many times a specified group of people is replaced by others during a specific time period. Turnover [...]
Workforce Engagement (WEM)
Workforce Engagement and Management (WEM) is a program that identifies best agents’ practices for engagement and leverages them to reach the top [...]