---
title: Base Staff
description: "Contact Center Definitions - Base Staff: This is the most entry level position at the contact center to the most senior supervisor. They usually manage a team of agents and assist other teams or supervisors in a large contact center. Managers are usually responsible for allocating their agents with different call types (Inbound, Outbound, Web chat and Survey etc.)."
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# Base Staff

 By [Revation Systems](https://blog.revation.com/best-contact-center-terminology-and-metrics-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

Contact Center Definitions - Base Staff: This is the most entry level position at the contact center to the most senior supervisor. They usually manage a team of agents and assist other teams or supervisors in a large contact center. Managers are usually responsible for allocating their agents with different call types (Inbound, Outbound, Web chat and Survey etc.).

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.

<https://blog.revation.com/best-contact-center-terminology-and-metrics-list/call-by-call-routing>

### [Call-By-Call Routing](https://blog.revation.com/best-contact-center-terminology-and-metrics-list/call-by-call-routing)

<https://blog.revation.com/best-contact-center-terminology-and-metrics-list/all-trunks-busy-atb>

### [All Trunks Busy (ATB)](https://blog.revation.com/best-contact-center-terminology-and-metrics-list/all-trunks-busy-atb)

<https://blog.revation.com/best-contact-center-terminology-and-metrics-list/contact-center-agent>

### [Contact Center Agent](https://blog.revation.com/best-contact-center-terminology-and-metrics-list/contact-center-agent)

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<https://blog.revation.com/best-contact-center-terminology-and-metrics-list/on-premises>

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<https://blog.revation.com/best-contact-center-terminology-and-metrics-list/first-call-resolution-fcr>

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<https://blog.revation.com/best-contact-center-terminology-and-metrics-list/wide-area-network-wan>

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<https://blog.revation.com/best-contact-center-terminology-and-metrics-list/progressive-dialer>

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<https://blog.revation.com/best-contact-center-terminology-and-metrics-list/metric>

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<https://blog.revation.com/best-contact-center-terminology-and-metrics-list/dialed-number-interaction-services-dnis>

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<https://blog.revation.com/best-contact-center-terminology-and-metrics-list/ieee-802.11i>

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<https://blog.revation.com/best-contact-center-terminology-and-metrics-list/sbc>

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