--- title: Best Contact Center Vocabulary List | Revation Systems description: We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security. --- - [COVID-19](https://revation.com/covid-19/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [DEMO](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [CONTACT](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Reverse_White.png?width=287&height=77&name=RevationLogo_Reverse_White.png "Revation Systems")](https://revation.com/) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Black.png?width=287&height=77&name=RevationLogo_Black.png "Revation Systems")](https://revation.com/) - 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[Measuring, Monitoring & Planning (MMP)](https://revation.com/linklive9/measuring-monitoring-planning/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Campaign Manager](https://revation.com/linklive9/campaign-manager/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Knowledge Base](https://revation.com/linklive9/knowledge-base/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Mobile Worker](https://revation.com/linklive9/mobile-worker/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [HEALTHCARE](https://revation.com/linklive-healthcare/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - 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The address of the subscriber is transmitted along with the \[...\] ## [Graphical User Interface (GUI)](https://blog.revation.com/best-contact-center-vocabulary-list/graphical-user-interface-gui) GUI often called as Graphical User Interface, which is nothing but a visual user interface. In simple words, it means you can use the system \[...\] ## [Interaction](https://blog.revation.com/best-contact-center-vocabulary-list/interaction) Interaction is the communication between the contact center representative and the caller. The objective of interaction is to gather information, \[...\] ## [Local Exchange Carrier (LEC)](https://blog.revation.com/best-contact-center-vocabulary-list/local-exchange-carrier-lec) LEC is a Local Exchange Carrier. Their primary responsibility is to ensure that the local exchange operates efficiently and effectively. This \[...\] ## [Multichannel Cloud Contact Center](https://blog.revation.com/best-contact-center-vocabulary-list/multichannel-cloud-contact-center) Live chat multichannel cloud contact center solutions allow brands to provide better experience for customers through real-time, personalized \[...\] ## [Peaked Traffic](https://blog.revation.com/best-contact-center-vocabulary-list/peaked-traffic) Peaked traffic in a contact center is an important measure of call flow efficiency. This is associated with the number of calls using a per unit \[...\] ## [Quality Plans](https://blog.revation.com/best-contact-center-vocabulary-list/quality-plans) Quality plans are documents that speak of contact center planning and the standards to be maintained. They are policies that bound the service \[...\] ## [Server](https://blog.revation.com/best-contact-center-vocabulary-list/server) A server is a computer that provides client services over a network. A server can provide various services on behalf of other computers and \[...\] ## [TAPI](https://blog.revation.com/best-contact-center-vocabulary-list/tapi) TAPI or The Application Programming Interface (TAPI) is a software interface that allows applications to make calls on a telephony system. It \[...\] ## [Video Calls](https://blog.revation.com/best-contact-center-vocabulary-list/video-calls) Video calls can be used to make online video chat, whether for personal or business purposes. The definition of video call can be traced back in \[...\] ## [Yellow Pages (YP)](https://blog.revation.com/best-contact-center-vocabulary-list/yellow-pages-yp) The Internet is a vast yellow, pages directory full of gigabytes of information. Much of the yellow pages we use today was its beginning. It \[...\] ### More from Revation Systems ### [TAPI](https://blog.revation.com/best-contact-center-vocabulary-list/tapi) ### [Local Exchange Carrier (LEC)](https://blog.revation.com/best-contact-center-vocabulary-list/local-exchange-carrier-lec) ### [Channel](https://blog.revation.com/best-contact-center-vocabulary-list/channel) ### [Call Avoidance](https://blog.revation.com/best-contact-center-vocabulary-list/call-avoidance) ### [Auto Wrap-Up](https://blog.revation.com/best-contact-center-vocabulary-list/auto-wrap-up) ### [Yellow Pages (YP)](https://blog.revation.com/best-contact-center-vocabulary-list/yellow-pages-yp) ### [Video Calls](https://blog.revation.com/best-contact-center-vocabulary-list/video-calls) ### [Server](https://blog.revation.com/best-contact-center-vocabulary-list/server) ### [Quality Plans](https://blog.revation.com/best-contact-center-vocabulary-list/quality-plans) ### [Peaked Traffic](https://blog.revation.com/best-contact-center-vocabulary-list/peaked-traffic) ### [Multichannel Cloud Contact Center](https://blog.revation.com/best-contact-center-vocabulary-list/multichannel-cloud-contact-center) ### [Interaction](https://blog.revation.com/best-contact-center-vocabulary-list/interaction) ### Subscribe for Updates --- ### Contact Sales - Phone: 1.952.392.1831 - Email: [sales@revation.com](mailto:sales@revation.com) ### Search [REQUEST A DEMO](https://revation.com/linklive-demo/) ### Recent Posts - [Auto Wrap-Up](https://blog.revation.com/best-contact-center-vocabulary-list/auto-wrap-up) Nov 7, 2020 - [Call Avoidance](https://blog.revation.com/best-contact-center-vocabulary-list/call-avoidance) Nov 7, 2020 - [Channel](https://blog.revation.com/best-contact-center-vocabulary-list/channel) Nov 7, 2020 - [CTT](https://blog.revation.com/best-contact-center-vocabulary-list/ctt) Nov 7, 2020 - [E911](https://blog.revation.com/best-contact-center-vocabulary-list/e911) Nov 7, 2020 ### Posts by Topic ### Revation Systems Providing secure, compliant unified communications via our cloud platform. 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