Channel
A channel is a format used by the contact center to receive customer contacts and then route them to a specific set of agents or to specific agents, based on the type of response the company wants to receive. There are many different channels available that can be used for customer contact. Examples include 1-800 numbers, Email, Chat and Web.
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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
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Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.