Internal Response Time
Internal Response Time or IRT is the time taken by a contact center agent to respond to call. IRT consists of both processing time and queuing time for the contact center agent. It is often considered as a performance metric for call centers.
About the Author: Revation Systems
We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
Search
Recent Posts
Posts by Topic
- Glossary (15)
- Banking Contact Center Definitions (1)
- Banking Contact Center Glossary (1)
- Banking Contact Center Terms & Definitions (1)
- Banking Customer Engagement Terms (1)
- Banking Unified Communications Definitions (1)
- Common Call Center Jargons And Acronyms List (1)
- Credit Union Call Center Glossary of Terms (1)
- Credit Union Customer Engagement Definitions (1)
- Credit Union Customer Engagement Must Know Terms (1)
- Credit Union Customer Engagement Terminology (1)
- Credit Union Digital Customer Service Definitions (1)
- Credit Union Unified Communications Terms (1)
- Finance Contact Center Glossary (1)
- Finance Contact Center Terms: Glossary (1)
- Finance Customer Engagement Acronyms (1)
- Finance Customer Engagement Definitions (1)
- Finance Unified Communications Must Know Terms (1)
- Finance Unified Communications Terminology (1)
- Finance Unified Communications Terms & Definitions (1)
- Healthcare Contact Center Glossary & Definitions (1)
- Healthcare Contact Center Terms & Glossary (1)
- Healthcare Unified Communications Acronyms (1)
- Healthcare Unified Communications Terms: Glossary (1)
- Hospital Call Center Definitions (1)
- Hospital Call Center Glossary & Definitions (1)
- Hospital Call Center Glossary of Terms (1)
- Hospital Call Center Terms: Glossary (1)
- Hospital Contact Center Glossary & Definitions (1)
- Hospital Contact Center Glossary of Terms (1)
- Hospital Contact Center Terminology (1)
- Hospital Contact Center Terms: Glossary (1)
- Hospital Customer Engagement Glossary of Terms (1)
- Hospital Customer Engagement Must Know Terms (1)
- Hospital Digital Customer Service Acronyms (1)
- Hospital Digital Customer Service Terms & Glossary (1)
- Hospital Unified Communications Acronyms (1)
- Hospital Unified Communications Terminology (1)
- Medical Contact Center Definitions (1)
- Medical Contact Center Glossary (1)
- Medical Contact Center Terms: Glossary (1)
- Medical Customer Engagement Glossary of Terms (1)
- Medical Customer Engagement Terminology (1)
- Medical Digital Customer Service Acronyms (1)
- Medical Unified Communications Acronyms (1)
Revation Systems
Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.