Agent Utilization
Agent Utilization is an important customer service metrics, which can be used to measure the efficiency of your call centers and contact center agents. It is the percentage of time that an agent's time is available for calls and talks to customers. It indicates how frequently an agent takes calls compared to the time the agent spends waiting.
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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
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Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.