Point Estimation
Point estimation is a sampling technique where only one sampling point, that is one value which belongs to the population is measured and the [...]
Real-Time Alerts
Real-time alerts are an important customer service best practice that is being deployed more frequently in contact centers today. These alerts [...]
Session Initiation Protocol (SIP)
Session Initiation Protocol (SIP) allows communication between end-user equipment (E.g., computer, telephone, personal digital assistant) and a [...]
Telephone Service Factor (TSF)
Also known as a “telephone service factor" (TSF) or a ‘’Service Facility Charge’’, this charge is assessed on every call that every customer puts [...]
Voice Identification
Definition of Voice Identification. The process to verify or confirm the identity of a person by means of his, her or its voice. It involves [...]