Probability of Delay
Probability of Delay, in the contact center industry, is the likelihood of a customer waiting on hold for a lengthy period of time before an agent [...]
Ring Delay (Delay Before Answer)
Ring Delay is the time elapsing between when the end user's telephone switches from "off hook" to the ringing state and when the Ringback tone is [...]
SNMP
What is SNMP? Simple Network Management Protocol is the de facto standard protocol to manage devices on the Internet that have IP addresses. Using [...]
Training delivery
Training delivery is a service that enables organizations to provide interactive training for their learners, which they can access online at any [...]