Private Network
A private network is a contact center term for numbering structure that providers use that has been set up by the customer. Unlike shared [...]
Retrial Tables
This function usually occurs after the raw data has been returned from the call center, a decision to retrial or not to retrial is made and the [...]
SMS/800 Database
An 800 database, or toll-free number database, is a database of U.S. 800 and 888 phone numbers that can be used to direct calls to your business [...]
Traffic Study
Traffic Study is a method of measuring or estimating the volume of Internet traffic on the network. A Traffic Study counts all data traffic [...]
Web click-to-talk (CTT)
Web click-to-talk (CTT) is a patented technology that allows you to get in touch with live and virtual agents, and make real-time credit card [...]