Blocking
Blocking is the application of techniques that reduce the probability that a path through the contact center will be blocked or not answered. Blocking is achieved by enlarging the pool of available resources, such as agents and operators, and reducing the number of different wait times that each resource can have.
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Revation Systems
Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.