Listening Post
In contact centers, Listening Post or Gap Monitoring Station and Call Center Post is an important position of the contact center agent. The role of Listening Post is to assist the agent in post call review process by just listening to the conversation between caller and agent and also take notes.
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Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.