Contact Center Workforce Planning
Contact center workforce planning is the process of planning, forecasting and forecasting the required contact center resources in advance for an effective management. This includes the number, skill sets and availability of agents required in the contact center at a given point to provide optimum performance level.
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We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
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Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.