A workload module that records and displays the status of a customer's future work. Inbound call center telephone agent availability is placed by operators into the scheduled work queues which make up a Workforce Planner. Workforce Planners can be used to schedule themselves, or to schedule other agents in their department working with Self plan Workforce Planners. A Workforce Planner allows simulated booking of work, based on work schedule rules, to Call Center Agents
About the Author: Revation Systems
