--- title: Best Contact Center Abbreviations List | Revation Systems description: We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security. --- - [COVID-19](https://revation.com/covid-19/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [DEMO](https://revation.com/linklive-demo/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [CONTACT](https://revation.com/contact-us/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Reverse_White.png?width=287&height=77&name=RevationLogo_Reverse_White.png "Revation Systems")](https://revation.com/) [![Revation Systems](https://blog.revation.com/hs-fs/hubfs/raw_assets/public/Revation_July2020/images/RevationLogo_Black.png?width=287&height=77&name=RevationLogo_Black.png "Revation Systems")](https://revation.com/) - 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It is their role to answer calls and offer support for products and services \[...\] ## [Average Delay Of Delayed Callers](https://blog.revation.com/best-contact-center-abbreviations-list/average-delay-of-delayed-callers) Average delay of delayed callers is one of the contact center metrics that is used to monitor contact center performance. It is a delay expressed \[...\] ## [Call Guide](https://blog.revation.com/best-contact-center-abbreviations-list/call-guide) Call Guide is a tool which helps the call center agent to efficiently guide the customer through the product which is being sold. ## [Collaborative Browsing](https://blog.revation.com/best-contact-center-abbreviations-list/collaborative-browsing) Collaborative Browsing is an enhancement to the traditional Telephony model, that allows a Contact Center Agent and customer to jointly control a \[...\] ## [Customer Service Contact Center](https://blog.revation.com/best-contact-center-abbreviations-list/customer-service-contact-center) Customer Service Contact Center agents are the most visible point of contact for customers seeking satisfaction. The role requires an ability to \[...\] ## [Erlang-Engset](https://blog.revation.com/best-contact-center-abbreviations-list/erlang-engset) Erlang and Engset are two definitions of the contact center. The Erlang is used to indicate the number of agents needed to serve a number of calls \[...\] ## [Hosted contact center](https://blog.revation.com/best-contact-center-abbreviations-list/hosted-contact-center) A hosted contact center is a software based application that resides on the cloud, so it is more suitable for dynamic business requirements and \[...\] ## [IVR (Interactive Voice Response)](https://blog.revation.com/best-contact-center-abbreviations-list/ivr-interactive-voice-response) IVR (Interactive Voice Response) is a technology that uses voice interaction with the human operator via a touch tone keypad, to automate response \[...\] ## [Managed IP telephony services](https://blog.revation.com/best-contact-center-abbreviations-list/managed-ip-telephony-services) Managed IP telephony services in contact center is a full-service, end-to-end solution with managed services for the customer’s voice, data, and \[...\] ## [Nuisance Call](https://blog.revation.com/best-contact-center-abbreviations-list/nuisance-call) In telecommunications, a nuisance call is a telephone call that generates very low amounts of income (via long distance revenue for an outside \[...\] [Load More Posts](https://blog.revation.com/best-contact-center-abbreviations-list/author/revation-systems/page/2) ### More from Revation Systems ### [VoIP (Voice over IP)](https://blog.revation.com/best-contact-center-abbreviations-list/voip-voice-over-ip) ### [Total Delay](https://blog.revation.com/best-contact-center-abbreviations-list/total-delay) ### [Nuisance Call](https://blog.revation.com/best-contact-center-abbreviations-list/nuisance-call) ### [IVR (Interactive Voice Response)](https://blog.revation.com/best-contact-center-abbreviations-list/ivr-interactive-voice-response) ### [Erlang-Engset](https://blog.revation.com/best-contact-center-abbreviations-list/erlang-engset) ### [Call Guide](https://blog.revation.com/best-contact-center-abbreviations-list/call-guide) ### [Average Delay Of Delayed Callers](https://blog.revation.com/best-contact-center-abbreviations-list/average-delay-of-delayed-callers) ### [SLA](https://blog.revation.com/best-contact-center-abbreviations-list/sla) ### [Reporting Analyst](https://blog.revation.com/best-contact-center-abbreviations-list/reporting-analyst) ### [Presence](https://blog.revation.com/best-contact-center-abbreviations-list/presence) ### [Managed IP telephony services](https://blog.revation.com/best-contact-center-abbreviations-list/managed-ip-telephony-services) ### [Hosted contact center](https://blog.revation.com/best-contact-center-abbreviations-list/hosted-contact-center) ### Subscribe for Updates --- ### Contact Sales - Phone: 1.952.392.1831 - Email: [sales@revation.com](mailto:sales@revation.com) ### Search [REQUEST A DEMO](https://revation.com/linklive-demo/) ### Recent Posts - [Agent](https://blog.revation.com/best-contact-center-abbreviations-list/agent) Nov 11, 2020 - [Average Delay Of Delayed Callers](https://blog.revation.com/best-contact-center-abbreviations-list/average-delay-of-delayed-callers) Nov 11, 2020 - [Call Guide](https://blog.revation.com/best-contact-center-abbreviations-list/call-guide) Nov 11, 2020 - [Collaborative Browsing](https://blog.revation.com/best-contact-center-abbreviations-list/collaborative-browsing) Nov 11, 2020 - [Customer Service Contact Center](https://blog.revation.com/best-contact-center-abbreviations-list/customer-service-contact-center) Nov 11, 2020 ### Posts by Topic - [Glossary (15)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/glossary) - [Banking Call Center Definitions (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-call-center-definitions) - [Banking Call Center Glossary of Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-call-center-glossary-of-terms) - [Banking Call Center Terms & Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-call-center-terms-glossary) - [Banking Contact Center Terminology (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-contact-center-terminology) - [Banking Customer Engagement Definitions (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-customer-engagement-definitions) - [Banking Customer Engagement Glossary of Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-customer-engagement-glossary-of-terms) - [Banking Customer Engagement Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-customer-engagement-terms) - [Banking Digital Customer Service Must Know Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/banking-digital-customer-service-must-know-terms) - [Best Call Center Acronyms List (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/best-call-center-acronyms-list) - [Credit Union Call Center Glossary of Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/credit-union-call-center-glossary-of-terms) - [Credit Union Contact Center Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/credit-union-contact-center-glossary) - [Credit Union Contact Center Terms: Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/credit-union-contact-center-terms-glossary) - [Credit Union Customer Engagement Definitions (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/credit-union-customer-engagement-definitions) - [Credit Union Customer Engagement Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/credit-union-customer-engagement-terms) - [Credit Union Unified Communications Definitions (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/credit-union-unified-communications-definitions) - [Finance Call Center Terminology (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/finance-call-center-terminology) - [Finance Contact Center Acronyms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/finance-contact-center-acronyms) - [Finance Customer Engagement Glossary of Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/finance-customer-engagement-glossary-of-terms) - [Finance Digital Customer Service Terminology (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/finance-digital-customer-service-terminology) - [Finance Unified Communications Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/finance-unified-communications-glossary) - [Healthcare Call Center Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/healthcare-call-center-glossary) - [Healthcare Call Center Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/healthcare-call-center-terms) - [Healthcare Unified Communications Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/healthcare-unified-communications-glossary) - [Healthcare Unified Communications Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/healthcare-unified-communications-terms) - [Hospital Call Center Acronyms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-call-center-acronyms) - [Hospital Call Center Glossary & Definitions (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-call-center-glossary-definitions) - [Hospital Call Center Terms: Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-call-center-terms-glossary) - [Hospital Contact Center Glossary of Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-contact-center-glossary-of-terms) - [Hospital Contact Center Terms: Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-contact-center-terms-glossary) - [Hospital Customer Engagement Terminology (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-customer-engagement-terminology) - [Hospital Customer Engagement Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-customer-engagement-terms) - [Hospital Digital Customer Service Terminology (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-digital-customer-service-terminology) - [Hospital Unified Communications Glossary (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-unified-communications-glossary) - [Hospital Unified Communications Terms (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/hospital-unified-communications-terms) - [Medical Contact Center Definitions (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/medical-contact-center-definitions) - [Medical Contact Center Terminology (1)](https://blog.revation.com/best-contact-center-abbreviations-list/tag/medical-contact-center-terminology) - 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From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform. --- - [Revation Home](https://revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Why Revation?](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - 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