SLA
SLA simply means Service Level Agreement, this is a guarantee to your customer that you will use your maximum ability to minimize any delay or negative outcome in their business. An SLA is generally implemented so that there will be no fall below an agreed level of service. There are many different types of SLAs, but the most common being a 3-5 minute call answering time.
About the Author: Revation Systems
We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
Search
Recent Posts
Posts by Topic
- Glossary (15)
- Banking Call Center Definitions (1)
- Banking Call Center Glossary of Terms (1)
- Banking Call Center Terms & Glossary (1)
- Banking Contact Center Terminology (1)
- Banking Customer Engagement Definitions (1)
- Banking Customer Engagement Glossary of Terms (1)
- Banking Customer Engagement Terms (1)
- Banking Digital Customer Service Must Know Terms (1)
- Best Call Center Acronyms List (1)
- Credit Union Call Center Glossary of Terms (1)
- Credit Union Contact Center Glossary (1)
- Credit Union Contact Center Terms: Glossary (1)
- Credit Union Customer Engagement Definitions (1)
- Credit Union Customer Engagement Terms (1)
- Credit Union Unified Communications Definitions (1)
- Finance Call Center Terminology (1)
- Finance Contact Center Acronyms (1)
- Finance Customer Engagement Glossary of Terms (1)
- Finance Digital Customer Service Terminology (1)
- Finance Unified Communications Glossary (1)
- Healthcare Call Center Glossary (1)
- Healthcare Call Center Terms (1)
- Healthcare Unified Communications Glossary (1)
- Healthcare Unified Communications Terms (1)
- Hospital Call Center Acronyms (1)
- Hospital Call Center Glossary & Definitions (1)
- Hospital Call Center Terms: Glossary (1)
- Hospital Contact Center Glossary of Terms (1)
- Hospital Contact Center Terms: Glossary (1)
- Hospital Customer Engagement Terminology (1)
- Hospital Customer Engagement Terms (1)
- Hospital Digital Customer Service Terminology (1)
- Hospital Unified Communications Glossary (1)
- Hospital Unified Communications Terms (1)
- Medical Contact Center Definitions (1)
- Medical Contact Center Terminology (1)
- Medical Customer Engagement Must Know Terms (1)
- Medical Unified Communications Glossary of Terms (1)
Revation Systems
Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.