Progressive Dialer
A progressive dialer, or auto dialer, is a telephone used to send out a recorded message to a list of phone numbers. It can also be used to make [...]
SBC
SBC stands for Standards Based Communications. Standards Based Communications is an advanced platform which can support a number of different [...]
Softphone controls
Softphone is the software component used by a contact center that makes it possible to make and receives calls without using a physical telephone.
TSAPI
TSAPI is a technology for accessing one or more database servers by application programs via the Services API, TCP/IP, HTTP or some other kind of [...]
Wide Area Network (WAN)
The largest part of the world wide web is in the form of one big network. It is connected by a collection of smaller computer networks that are [...]