---
title: Automated Attendant
description: What is an automated attendant? An automated attendant is a type of virtual receptionist that allows callers to navigate the phone-based services of an organization all by dialing a centralized telephone number. An automated attendant can be used for both telemarketing businesses or internal phone systems. Advantages of deploying an automated attendant include increased contact center efficiency, employee productivity and customer satisfaction.
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# Automated Attendant

 By [Revation Systems](https://blog.revation.com/common-call-center-glossary-list/author/revation-systems)

[![Read More: Integrate with Popular Email and Directory Applications](https://no-cache.hubspot.com/cta/default/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/d92d08e3-41a3-4810-b5a4-557c7e4a6226)

---

What is an automated attendant? An automated attendant is a type of virtual receptionist that allows callers to navigate the phone-based services of an organization all by dialing a centralized telephone number. An automated attendant can be used for both telemarketing businesses or internal phone systems. Advantages of deploying an automated attendant include increased contact center efficiency, employee productivity and customer satisfaction.

---

[![Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics](https://no-cache.hubspot.com/cta/default/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/96a66d6d-976c-4b14-b62c-7bf304355ecd)

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