Call Barging
Call barging is when a caller doesn't clearly identify themselves in purpose of the call. Inbound rep must confirm that the caller is calling regarding technical support, billing, or one of the products under the company. If the company does not ask for any of these, then it becomes call barging and then it should be terminated.
About the Author: Revation Systems
We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
Search
Recent Posts
Posts by Topic
Revation Systems
Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.