CTC
Contact center CTC or contact center cost to contact is the cost incurred per contact hour. It measures the cost to manage a contact in a given period, including back office costs and sales and service front line costs.
About the Author: Revation Systems
We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
Search
Recent Posts
Posts by Topic
Revation Systems
Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.