Wrap-Up Time
Wrap-Up Time is the total length of a call center agents shift. This time could be broken down into work hours with rest breaks and lunch subtracting from Wrap-Up Time.
About the Author: Revation Systems
We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
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Revation Systems
Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.