What is a Driver in contact center management? The term Driver contact center refers to a rule or protocol that has been put in place by a company to help employees adhere to a set procedure for dealing with calls. The rules are usually put in place for the benefit of both the company and the caller. The contact center management driver process then involves monitoring and tracking communication between employees and customers. A driver is mostly followed as a set format while interacting with customers.
About the Author: Revation Systems
