Journey Mapping
Journey Mapping is an interactive visual process to help a contact center identify bottlenecks in processes that are robbing customers of optimum experience during their interactions. It's first step towards improving the customer contact center experience.
About the Author: Revation Systems
We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
Search
Recent Posts
Posts by Topic
- Glossary (15)
- Banking Call Center Glossary & Definitions (1)
- Banking Call Center Terminology (1)
- Banking Contact Center Acronyms (1)
- Banking Contact Center Terms & Definitions (1)
- Banking Customer Engagement Glossary (1)
- Banking Customer Engagement Glossary of Terms (1)
- Banking Digital Customer Service Glossary of Terms (1)
- Banking Unified Communications Glossary (1)
- Banking Unified Communications Terms (1)
- Credit Union Call Center Terminology (1)
- Credit Union Contact Center Terminology (1)
- Credit Union Customer Engagement Must Know Terms (1)
- Finance Call Center Glossary & Definitions (1)
- Finance Call Center Must Know Terms (1)
- Finance Call Center Terms (1)
- Finance Contact Center Must Know Terms (1)
- Finance Digital Customer Service Glossary (1)
- Finance Digital Customer Service Terminology (1)
- Finance Digital Customer Service Terms (1)
- Healthcare Call Center Glossary of Terms (1)
- Healthcare Call Center Must Know Terms (1)
- Healthcare Call Center Terms & Definitions (1)
- Healthcare Contact Center Terms & Definitions (1)
- Healthcare Digital Customer Service Acronyms (1)
- Healthcare Digital Customer Service Definitions (1)
- Healthcare Unified Communications Definitions (1)
- Healthcare Unified Communications Must Know Terms (1)
- Hospital Call Center Terms: Glossary (1)
- Hospital Contact Center Glossary & Definitions (1)
- Hospital Contact Center Must Know Terms (1)
- Hospital Contact Center Terminology (1)
- Hospital Contact Center Terms: Glossary (1)
- Hospital Digital Customer Service Acronyms (1)
- Hospital Unified Communications Must Know Terms (1)
- Medical Call Center Glossary of Terms (1)
- Medical Call Center Terms: Glossary (1)
- Medical Digital Customer Service Glossary (1)
- Medical Unified Communications Definitions (1)
- Medical Unified Communications Glossary (1)
- Medical Unified Communications Terminology (1)
- Medical Unified Communications Terms & Definitions (1)
Revation Systems
Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.