QA Evaluation Sheets
QA (Quality Assurance) Evaluation Sheets are used to provide quality assurance information to the contact center manager or loss prevention [...]
Screen Monitoring
Screen Monitoring of your Customer Service Representatives is the process of observing or viewing a distant representative's desktop. It can be [...]
Staggered Schedules
Staggered schedules are work schedules where groups of employees work overlapping shifts. The staggered employees will usually work blocks of [...]
Unified Commerce
What is Unified Commerce? Unified Commerce is a broad term that refers to an enterprise-wide solution, combining multiple applications and [...]
Workforce planning
Workforce Planning is a process where the current and future requirements of the workforce are assessed. It requires every member in the workforce [...]