Poisson
The Poisson contact center model is widely acclaimed for its benefits in identifying the realistic demand from the customers and determining the [...]
Real-Time Data
Real-time data refers to data that is processed and made available for consumption as soon as the initial message is received by a receiver, [...]
Shared Callback
Shared Callback is an innovative call center technology that improves efficiency and performance by routing incoming calls to all operators, [...]
Telephony Applications Programming Interface (TAPI)
TAPI is a programming interface that lets you create telephony-oriented applications. TAPI components are COM components, which means they can be [...]
Voice of customer (VOC)
A voice of customer (VOC) is a consumer or business-oriented feedback mechanism that businesses use to understand the quality of their products [...]