Public Switched Telephone Network (PSTN)
What Is the PSTN? The Public Switched Telephone Network (PSTN) is one of the oldest telecommunication networks in the world, dating back over 150 [...]
Scheduled Callback
Scheduled Callback is a type of call back scheduling where a sales agent calls you at a location of your choice. “Call me back” services, the [...]
Split
In call centers, split is the number of agents handling calls in an open position. Its value ranges from 0 to 1, with 1 meaning that one agent is [...]
UCaaS (Unified Communications as a Service)
Call centers are the heart of every business, without it, business fails, but UCaaS product (Unified Communications as a Service) can help to talk [...]
Workforce Optimization (WFO)
WFO, or Workforce Optimization, is a set of business processes designed to improve the efficiency and effectiveness of contact center activities [...]