PSTN
In a Contact Center (telecommunications) , the public switched telephone network (PSTN) is the interface to the carrier or service provider that [...]
Schedule Exception
Schedule Exception is a time off type that is used to grant permanent replacements to an employee who is not able to work. (Unlike a recurring [...]
Speech Recognition
Speech recognition enables organizations to interact with customers more effectively and efficiently, and to enhance customer satisfaction. It [...]
Twitter Retweet (RT, @Reply)
Twitter Retweet (RT) is for publishing someone else’s tweet on your own Twitter page. Use @Reply to converse with individual users on Twitter.
Workforce Management (WFM)
Workforce Management (WFM) is the discipline of coordinating employees' work schedules and tasks with real-time availability & attendance data in [...]