Callback
What is a Callback in Contact Center? Inbound call center agents can be assigned to handle overflow or back-to-back calls. This is called a callback. A callback can be configured so that the agent who receives the call can be automatically “called-back” and connected to the calling party as an additional call on his or her existing queue.
About the Author: Revation Systems
We believe in the power of human relationships and that innovation in communication will connect people to help live healthier lives and achieve financial security.
Search
Recent Posts
Posts by Topic
Revation Systems
Providing secure, compliant unified communications via our cloud platform. From encrypted email to secure desktop sharing to secure voice and video collaboration, Revation LinkLive is the first truly unified communications platform.